Return & Refund Policy – Glowotis.xyz

Welcome to Glowotis.xyz, where we are committed to ensuring your satisfaction with every purchase. Our Return & Refund Policy provides detailed information on how to return items and request refunds, ensuring a smooth process for all our customers. Here’s everything you need to know about returning products and obtaining refunds:

Return Policy

At Glowotis.xyz, we want you to be delighted with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy:

  1. Return Period: You may return items within 30 days from the date of receipt. This allows ample time to assess your purchase and decide if it meets your expectations.

  2. Condition of Items: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received. Products that have been used or damaged are not eligible for return.

  3. Return Process: To initiate a return, please follow these steps:

    • Contact Us: Reach out to our customer service team at info@glowotis.xyz or call us at (419) 363-2601 to request a return authorization.
    • Return Authorization: Our team will provide you with a Return Authorization Number and instructions on how to return the item.
    • Shipping: Pack the item securely in its original packaging and include the Return Authorization Number on the package. Ship the return to the address provided by our customer service team.

  4. Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or damaged item). In such cases, we will cover the return shipping costs.

Refund Policy

Once we receive your returned item, we will inspect it and process your refund as follows:

  1. Refund Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

  2. Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer valid, please contact our customer service team for alternative arrangements.

  3. Partial Refunds: In some cases, partial refunds may be issued for items that are returned in less than perfect condition. This includes items with signs of use or missing original packaging.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct product and helps us manage inventory more efficiently.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the defective item and arrange for a replacement or refund as appropriate.

  1. Reporting Issues: Notify us within 7 days of receiving the damaged or defective item. Include clear photos of the damage or defect in your email to expedite the resolution process.

  2. Replacement or Refund: We will arrange for a replacement item or issue a refund based on your preference and product availability.

Contact Us

If you have any questions or need assistance with our Return & Refund Policy, please do not hesitate to get in touch with us:

  • Address: 5840 NY-56, Potsdam, NY 13676, USA
  • Phone: (419) 363-2601
  • Email: info@glowotis.xyz

Our dedicated customer service team is here to help with any inquiries and ensure a smooth return and refund experience. Thank you for shopping with Glowotis.xyz. We value your business and are committed to your satisfaction.

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