REFUND AND RETURNS

1. Eligibility for Returns

  • Items must be unused, undamaged, and in original packaging.
  • Return requests must be made within 30 days of purchase.
  • Proof of purchase (order confirmation or receipt) is required.

2. How to Request a Return

  1. Contact us at info@glowotis.xyz with your order details.
  2. Our support team will provide return instructions.
  3. Ship the product back to our designated return address.

3. Refund Process

  • Once we receive and inspect the item, we will issue a refund.
  • Refunds are processed within 7–10 business days to the original payment method.
  • Shipping fees are non-refundable unless the return is due to a product defect.

4. Non-Returnable Items

  • Digital products, gift cards, and clearance items are non-refundable.
  • Used or damaged items that do not meet return criteria will not be accepted.

5. Defective or Wrong Items

If you receive a damaged or incorrect product, contact us immediately. We will arrange a free replacement or full refund.

6. Contact Us

For any Refund and Returns inquiries, feel free to reach out:
📍 Address: 249 E 118th St, New York, NY 10035, USA
📞 Phone: (561) 368-8909
📧 Email: info@glowotis.xyz

At Glowotis, we strive to provide a risk-free shopping experience for smart study supplies for kids! 🚀